How do I book a Virtual Visit?
All virtual visits are booked through our booking platform and all visits will be provided through Zoom.
72 hours before your appointment, you will receive both an email and text confirmation and 24 hours prior to your visit, you will receive a reminder email & text.
An hour before your zoom call, you will receive an email with your meeting link. Please be sure all contact information is correct. We are not responsible for notifications not received.
When is payment due?
Our Virtual Visits have the same guidelines of our in person visits. A 50% reservation fee is required to secure your appointment and the balance is do after the initial consultation is completed. Checkout will take place over the phone and you will sign your receipt electronically, while confirming the mailing address you would like your welcome kit shipped to.
How should I prepare for my Virtual Visit?
Face should be clean and free of all makeup. Have any skincare related questions prepared to make the most of your time during your scheduled appointment.
If you are scheduled for an Enhanced Virtual Visit follow up call, have two warm bowls of water and a dry towel ready, along with the facial kit that was mailed to you.
What’s the difference between the Classic and Enhanced Virtual Visits?
Our Classic Virtual Visit includes the initial consultation, customized regimen & treatment plan, along with a follow up call. In your welcome package, you will receive samples of your suggested homecare products, a $50 gift card and complimentary shipping on your first order, along with a $25 gift card for an in spa visit!
Our Enhanced Virtual Visit includes everything from our Classic Visit, along with an at home mini facial kit and follow up call to guide you through how to use the products provided in your. Each kit yields 2 mini facials.
Does my Virtual Visit Include Products?
Both our Classic and Enhanced Virtual Visits include a $50 gift card that can be used within 45 days for a purchase from our online store. Your first online order also includes complimentary shipping.
Our Enhanced Virtual Visit also includes an at home mini facial kit and guided instructions on how to use your kit!
How will you know which products to send me?
After completing the initial facial consultation form during the reservation process, our Esthetician will have a general idea of what products will best suit your needs.
You will also be asked to send a bare skin selfie prior to your call. This selfie should be free of all makeup & filters, and after cleansing your skin following your current routine. Multiple angles are suggested for accurate recommendations. These confidential pictures will be added to your client profile for our records.
During your consultation, please ensure you are honest about any medications, allergies, food or ingredient sensitivies, skincare products, past treatments, and lifestyle habits used in the past and present. This will allow us to curate the best regimen for your current skin condition and desired results.
When Should I Receive My Welcome Kit?
Once payment has been processed for the remaining balance, your personalized regimen will be emailed within 48 hours.
Welcome Kits and Facial Kits will ship out within 72 hours (not including weekends) and tracking information will be emailed.
Please allow up to 48 hours for tracking to update in carriers system.
When will I receive my follow up call?
Follow up calls are scheduled during your initial consultation.
Classic Virtual Visit: call is typically 2 weeks after initial consultation and is 20 minutes long
Enhanced Virtual Visit: call is typically 2 weeks after initial consultation and is 45 minutes long.