I’m a new client. Which facial should I book?
All new clients are required to book one of our New Client Facials.
The Classic New Client Facial is for clients with no major skin concerns simply looking to establish a healthy regimen and begin a relationship with a Licensed Skincare Expert.
If you have concerns of acne, acne scarring, pigmentation, uneven skin tone etc, you are strongly advised to book The Corrective Treatment.
The Corrective Treatment is our introductory treatment to our clinical corrective skincare program designed to eliminate hyperpigmentation and scarring from acne.
It’s Been A While Since I Received A Facial At Your Spa. What Should I Book?
If it has been more than 90 days (3 months) since you were last serviced by us, please book the Refresher Facial. If it has been more than six months since your last visit, The Classic New Client or The Corrective Treatment is required. Please review the service menu and schedule the facial that best fits your current needs.
How do I book a Virtual Visit?
All virtual visits are booked through our booking platform and all visits will be provided through Zoom.
72 hours before your appointment, you will receive both an email and text confirmation. 24 hours prior to your visit, you will receive a reminder email & text.
An hour before your zoom call, you will receive an email with your meeting link. Please be sure all contact information is correct. We are not responsible for notifications not received.
Why Aren’t New Clients Allowed To Book Advanced Treatments and Chemical Peels?
We believe in treating skin of color the HEALTHY way. Most facial treatments require preparation to ensure the skins barrier is in a healthy state prior to receiving these treatments to avoid damage, including scarring.
Home care is required for all advanced treatments, as well as your Esthetician’s professional recommendations on which treatments your skin will actually benefit from.
When Is Payment Due?
A 50% non refundable reservation fee is required for all new clients or current clients who have violated our cancellation policy. This fee is required to secure your appointment and goes towards the balance of your service. The balance of your service is due the day of your appointment.
You are allowed one reschedule under your original reservation fee. Any additional reschedules will accrue a reschedule fee that will be invoiced at the time of the appointment change. Fees are as follows:
What Methods Of Payment Do You Accept?
We accept all major forms of credit cards, ApplePay, and GooglePay. Cash is accepted with exact change only.
Cash tips for your service provider are appreciated.
Under no circumstances are CashApp, Zelle, or PayPal accepted forms of payment for services or retail purchases.
What Is Your Cancellation Policy?
Any appointment changes need to be completed at least 48 hours prior to your scheduled appointment times. These changes include cancellations, reschedules, and adjusting the services you wish to receive during your visit.
Any changes within the 48 hour window need to be communicated via text only and will accrue a cancellation fee. Fees are as follows:
Multiple last minute cancellations/reschedules will results in online booking privileges being removed.
All clients are required to self manage their appointments and we strongly suggest enabling text & email alerts when booking.
As a courtesy, a confirmation is sent when the appointment is booked. In addition to this, we send a 72 hour appointment reminder as well as a 24 hour appointment reminder.
What Is Your Return Policy?
Due to the nature of our products, all sales are final. If you are unsure of which products will best fit your needs, we suggest booking a virtual visit and having one of our Licensed Esthetician’s guide you in your shopping experience.
Our Virtual Visit also includes a follow up call after your welcome kit has been received by you to answer any questions, along with a complimentary gift card towards your first purchase and gift card towards your first in spa visit.
Alternatively, you can also purchase a sample or travel kit to try our products before committing to full size bottles.